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• Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved.
• Support Windows OS, Office software, and other Desktop Related Software & Hardware
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
• Monitor the agreed service level, document & maintain the configuration of the systems periodically.
• Manage the service delivery of shared services to stakeholders and ensure SLA and customer satisfactory level KPI are met
• Backup, creation of Image and cloning of Desktops and Laptops
• Experience in using Microsoft BitLocker Administration and Monitoring (MBAM)
• Experience in deploying, troubleshooting, and managing Bit locker encryption and decryption on Windows devices.
• Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
• 1st level troubleshooting of network connectivity in a LAN/WAN environment
• Responsible for tracking hardware and software inventory and report to asset management team on a regular basis, and liaise with vendors
• Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
• Any ad-hoc duties assigned / required
I'm a highly driven IT Manager with more than 11 years’ of experience and expertise on innovative project management methodologies and cutting-edge technologies in ICT field seeks to join your organization in providing excellent business solutions and IT services to your customers. Nevertheless, I’m a well-qualified professional with highly-motivated, multi-functional, self-learning skills and dedicated team-player, specialized in ICT arena.
Project management, it management.,network troubleshooting IPV4 some v6, problem solving, vendor management,communication , time scheduling, task/job scheduling, application development management, testing unit/integration , training, system switch over, data migration, system operations, periodic reports etc. system analysis current system to target system transformation.
Lan/wan, as400, wintel server, pc, laptop. Voip, telephone system.